Shipping policy

We make every effort available to get your item packed on the same day, & shipped by the next business day. Please allow 1-3 business days for us to get your package shipped on holidays and depending on the state of where you are ordering from allow 6 days for delivery.

We are open 7 days a week but can not ship on the weekend so orders placed on our Saturday or Sunday will not ship until Monday, and those orders placed on a holiday won't ship until the next working business day.

We offer local pickup which you can choose at checkout, pay with cash or we do have a Shopify POS card reader also, which makes buying & paying at pick-up easy. You will be sent an email giving you details of the pick-up times. If that doesn't work for you reply to the email with the time that you would like to pick up your order and we will come to an agreement that works for us both. Note that if the email goes unanswered and your items aren't picked up in 48 hours we will send out an email for reminder, and then we will have to cancel the order & restock the items.

If curbside pick-up is taken advantage of we will have to charge for the canceling fee, restocking fee, and packaging fee.

The best way of contact is through email.

towerhillcandle@gmail.com or support@towerhillcandle.com.