Questions & Answers
The Q & A is for your information, a delight to read through commonly asked questions. Didn't find what you were looking for? email us at firstname.lastname@example.org & someone will respond back a.s.a.p.
Check our Contact Us page for more company information.
Question: I have a discount code, how do I use it?
Answer: Go to your cart click 'check out' click 'show order summary' below the items in your cart will be a box that says discount code and a blue search arrow place your code in the box exactly as it was given to you. Some exceptions may apply to some discount codes, read the information given with the discount code to know if they apply for the code you have.
Question: I ordered a pay by cash & curbside pick-up and my order was cancelled, why did this happen?
Answer: If the email that was sent out to the customer was not read and they do not show up with in the 2 hours or the time discussed during the reply to the email, items will be on hold for 48 hours and then restock will have to happen. Unless it's a holiday or weather is an issue then we will hold it and send a reminder email when conditions improve or after the holiday. If the email doesn't arrive in your inbox check your spam box, and make sure you sign in using an email to get the first time purchase 10% off. If it does go to your spam you can just unspam the email & reply.
Question: What does it mean in the description when it says "Type" next to a fragrance name?
Answer: When naming a candle, fragrance or soap there are copywrite protections on scents, and names of scents that have to stay with that item. Some suppliers will try to duplicate or mimic a popular scent & call it the name and will have to put "type" to differentiate the actual scent from the fragrance that the original supplier made. It is giving the original maker of that scent credit for making it, while allowing other makers to make their verson of the scent by putting "type" at the end of the fragrance name.
Question: I ordered a candle and made payment, how long will it take from then for my candle to ship?
Answer: Staff is on hand from 9 am Mon-Sat. Orders are shipped within 12-24 hours unless an extreme condition prevents it. Some holidays may effect shipping as well but in all cases we strive to get the order out the day it is placed. Feel free to reach out to support with concerns of a late shipment.
Question: Is my product safe in shipping?
Answer: Yes! We take extra special care to make sure your candles are shipped in perfect condition. We understand the fragility of glass and wax, we also recycle some shipping materials as protection inside the box.
Question: I received one of your candles in early spring and then another in the fall. I noticed that the color was faded in the second shipment, but they both smelled the same. Did you change your recipe?
Answer: We use a soy wax blend to make candles which can have some frosting, this can lead to a candle being a different shade than one of the same. This is the Soy which is a vegetable based product, basically fats working their way out. Another possibility is the fact that we make all of our candles in small batches which could lead to a slightly different shade of color.
Question: Where are you shipping from?
Answer: Central Massachusetts
Question: How long should I burn my candle for in one sitting?
Answer: No more than 4 hours. Always burn the first pool across your container candle to prevent tunneling. Refer to Candle Care for more burning info.
Question: Can I reuse my candle jar?
Answer: Yes, clean it well and just make sure NOT to use it as a food jar.
Question: What is a shopify POS?
Answer: It is a shopify sold "Square Reader" type of sale item, store owners buy it to make selling in-person easier to keep the intentory correct on each sale & still protect customers information but also scans the card of the purchaser.
Question: What if I live in town & want to use cash?
Answer: There are a few options, you can order on-line for curbside pick-up and pay when you pick up the order, Or you can wait till we are at an event and buy then.
Question: What is a Pillar or Drip candle?
Answer: Pillar candles are usually cylinder or tappered straight candles that do not come in a jar and will have minimal to no drip of wax down the candle whlie it is burning. Drip candles are colored candles that are shaped out or designed as a decritive candle that also does not have a jar both will be made with pariffin wax or a pariffin blend. Be sure to follow all burning warnings and instructions for safety reasons.
Question: Why is pariffin used for pillar & drip candles?
Answer: Pariffin is used because it is a harder wax & will melt at a higher point making it more sturdy & able to stand on its own.