Shipping Info

Due to shopify's new updates the choice of the carrier & shipping method that was given to the customer has now been placed in a higher shopify account, one I do not have access to at this time.

I want to begin to apologize for this,  because charging people shipping cost made sence to give them the ability to choose the method they are paying. For example choosing USPS flat rate to save money or a UPS fast delivery option to get the items faster, depending on the customers choice when shopping and getting through the check out prosses.

I know this was the perfered way I wanted to ship items. Since I cannot provide that option at this time anymore, I will be setting the default package to determine the shipping rate for you. It will be at check out as a meduim size flat rate Priority USPS shipping (due to being the most common choice when the option was available). That way all items will ship fast (priority) and I can still save you money when shopping with us.

If tarts are the only item ordered then the meduim size box will be too big, at that point we will refund you the differance of shipping cost back onto the card or account used to pay for the item(s) purchased and pack your order in a smaller box. If a larger box is needed then we will have to pack the items ordered then fill the order charging for the larger box, once it is filled & weighed.

Shipping policy

We give every effort available to get your item packed and shipped on the same day, especially if the order is placed before 3pm eastern standard time. Please allow 1-2 business days for us to get your package shipped, depending on the state of where you are ordering from allow 6 days for delivery.

We are open 7 days a week but can not ship on the weekends or holidays so orders placed on our Saturday or Sunday will not ship until Monday, and those orders placed on a holiday won't ship until the next working business day.

We offer local pickup which you can choose at checkout. You will be sent an email stating you have a 2 hour pick-up window, if that doesn't work for you reply to the email with the time that you would like to pick up your order. Note that if the email goes unanswered and your items aren't picked up in 48 hours we will send out an email for reminder & then we will have to cancel the order & restock the items. If payment already went through we will try to reach out again before canceling & refunding and restocking. We do have a shopify POS card reader to make bying & paying at pick up easy.

If curbside pick-up is taken advantage of we will have to charge for the canceling fee and restocking fee and the packaging fee.

Feel free to call in an order for specific shipping instructions or if you just have a question.

Call Toll Free 1-844-519-2089 9am-5pm EST

towerhillcandle@gmail.com